Our Promises  to our  Community:

  • We will:

  • OFFER choices and be responsive to individual needs and preferences

  • BUILD upon the current extensive relationships with our level 2 families to ensure they are confident to continue to access our service.

  • BUILD upon our current reputation for high standards of opportunities to encourage families to access activities.

  • FOCUS time & resources on services that we know from experience are needed in order that families will feel supported

  • PROMOTE independence to enable people to fulfill their potential

  • REMEMBER that some of our families are in a very vulnerable position and yet do not reach the criteria for a level 3 referral, therefore we will use Outcome Tools to explore what type of support would best to help the family flourish.

  • SUPPORT  the individual, whether this be the parent (perhaps as a result of low level financial difficulty, depression, addiction, abuse or relationship breakdown) or the child (perhaps due to breast feeding or weaning difficulties, development issues such as speech & language, sleeping or eating difficulties or simply finding a space in a childcare setting)

  • SUPPORT each family until either they are able to support themselves or we feel that targeted support at a higher level of intervention is required.

  • HELP sustain individual  wellbeing and quality of life

  • PROVIDE opportunities for people to engage with their community

  • ENSURE our family offer is facilitated universally enabling families to meet like-minded peers which turn into valuable friends and forming positive support networks.

  • CONTINUE to network closely with other professionals and organisations within Tandridge to ensure families are adequately supported therefore the community engagement within the service will very strong resulting in increased take-up by under–represented and / or hard to reach groups

  • EFFECTIVELY safeguard people from abuse, neglect or poor treatment

  • PUT Safeguarding first to ensure this is the most crucial element of our work, therefore we will utilise staff qualifications, knowledge & skills to ensure any potential family crisis is addressed quickly.

  • EMPOWER people to use and contribute their individual skills, knowledge, talents and assets within their community

  • WORK with families, therapeutically, practically and knowledgeably to encourage and give confidence to explore their own potential.

  • ENCOURAGE families to think about their aspirations and what would help them to achieve their dreams.

  • HELP reduce reliance on alternative, higher cost state interventions

  • ENSURE that families feel supported at a lower level, which would reduce the risk of a crisis escalating. We believe that this approach will save money on higher level interventions, and reduce the strain of stretching resources at level 3 intervention & above.

  • DEMONSTRATE with anonymity via case studies that support for families has encouraged them to become financially, socially and emotionally independent thus able to support themselves by being less reliant on state services

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